Refund Policy

Thank you for choosing Premier Blinds and Shades. We are committed to delivering high-quality products and ensuring customer satisfaction. Please take a moment to review our fulfillment and refund policy carefully.

Fulfillment of Custom Orders

• Order Processing:
  • All custom orders are made-to-order based on the specific requirements provided by the customer.
  • Processing times may vary depending on the complexity and quantity of the order. Estimated fulfillment times will be provided upon order confirmation.
• Shipping & Delivery:
  • Once your custom product is completed, you will receive a confirmation email with tracking details for shipment.
  • Shipping times will depend on the destination and chosen shipping method. We are not responsible for delays caused by third-party shipping carriers.

Refund Policy for Custom Orders

• No Refunds for Custom Products:
  • Due to the personalized nature of custom-made products, all sales are final, and we do not accept returns or offer refunds for any custom orders once they are placed.
• Order Modifications:
  • Once a custom order is confirmed and production has begun, it cannot be modified or canceled. Please ensure all details are correct before placing your order.
• Damaged or Defective Products:
  • If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will assess the situation and may offer a replacement or repair at our discretion, but no refunds will be issued.
  • Please provide photos of the damage or defect to expedite the resolution process.

Contact Us

If you have any questions or concerns about your custom order, please reach out to us at [email protected], and we will do our best to assist you.

By placing a custom order with Premier, you agree to this fulfillment and refund policy.